Wow your customers and win business – designing the customer experience

What are the top three things you do to market your business? Go on – grab a pen and paper and jot down your top three. I’ll give you five minutes. OK, so let’s take a look at the list. Am I right in guessing that you have advertising, a website and social media on…

Getting “touchy” with your customers!

Creating moments of magic – Every time a customer (or prospect) comes into contact with your business is an opportunity to create a little magic. This is the kind of magic that makes people feel good and keeps them coming back to you time and again In our experience, too few businesses take the time to…